Trouvaille is a French word meaning “a lucky find.” Trouvaille aims to refine the traditional e-commerce experience by bringing you tightly edited lucky finds through both our T.Line collections and inspired editorials.
Our office, manufacturers, and warehouse are all located in Toronto, Canada.
Released as quarterly capsules, each edition is designed to build on the last and can be effortlessly styled together while building an elevated collection of exclusive items.
All of our pieces are limited-edition and produced in small batches. The best way to ensure that you get a piece is to shop as soon as the collection drops. In some instances, we will add more inventory and you can sign up to be notified.
Our products are designed and made in small batches in Toronto, Canada by local tradespeople.
We currently ship across Canada and the U.S.
We offer free ground shipping on all orders over $200.
We aim to process and ship your order five business days after it has been placed. Please note that orders with monogramming will take an additional seven business days
Delivery times will vary based on location and customs (U.S. only). The following estimates are not guaranteed:
Within Canada: 1 to 7 days
Within the U.S.: 7 to 14 days
Note: U.S. customers are liable for any taxes or duties levied by their state/country.
RETURNS & EXCHANGES
Please inspect your order upon receipt and contact us immediately at email@example.com if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We’ll notify you once we’ve received and inspected your return, and let you know if the refund was approved. Returns are processed within two business days of receiving the product. If approved, you’ll automatically be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Please email us at firstname.lastname@example.org with the word "Cancel" and your order number in the subject line as soon as possible. We cannot guarantee that we'll be able to cancel your order once it's been placed, but we’ll do our best!
If an order has been shipped out, we unfortunately will not be able to cancel your order, but are more than happy to accommodate a return and refund if you’re not happy with your purchase.